Shipping Policy

What we ship

This policy applies to physical products from our online shop, such as our organic henna. Mehndi services and courses booked through the website are provided in person at your venue or our studio, so no shipping applies to them.

Where we ship

We currently ship to addresses within India. If you are outside India, please contact us before ordering.

Processing & dispatch

• Our henna is 100% premium and organic, and each batch is freshly prepared for a rich, dark stain.
• Orders are usually processed within 2–3 business days.
• We do not ship on weekends or public holidays, so products do not wait in transit facilities.

Shipping charges & delivery

• Shipping charges, if any, are calculated for your location and shown at checkout before you pay.
• We choose shipping methods that help keep the henna fresh during transit.
• Estimated delivery times are a guide and depend on regional courier schedules.

Shipment confirmation & tracking

Once your order ships, you will receive a confirmation email or message with your tracking number, so you can follow your parcel and plan to receive it.

Receiving & storing your henna

• Organic henna is perishable and needs to be kept cool.
• Please track your shipment so someone can receive the package and move it to a cool place straight away.

Chaitali’s Mehndi Art is not responsible for products that lose stain quality because they were left in heat or uncollected for a long time after delivery.

Damaged orders

Every package is packed carefully. If your order arrives damaged, contact us straight away with photos of the packaging and the product, and we will resolve it. Returns and refunds are covered in our Refund & Return Policy.