Shipping Policy

At Chaitali’S Mehndi Art, we take technical perfection seriously, especially when it comes to the quality of the organic products we deliver to your doorstep.

1. Processing and Handling

• Because our henna is 100% premium and organic, each batch is freshly prepared to ensure a rich, dark stain.
• Orders are typically processed within 2–3 business days to maintain the creative integrity and freshness of the paste.
• We do not ship on weekends or public holidays to prevent the product from sitting in transit facilities for too long.

2. Shipping Rates and Delivery

• Shipping charges for your order will be calculated and displayed at checkout based on your location.
• We prioritize efficient shipping methods to ensure that the organic properties of the henna are preserved during transit.
• Estimated delivery times are provided as a guide; however, technical perfection in shipping depends on regional courier schedules.

3. Preservation of Organic Products

• Our organic henna paste is a perishable item that requires specific temperature care.
• We recommend that clients track their shipment closely to ensure someone is available to receive the package and move it to a cool environment immediately.
• Chaitali’S Mehndi Art is not responsible for products that lose their stain quality due to being left in heat or uncollected for extended periods after delivery.

4. Shipment Confirmation and Tracking

• Once your order has shipped, you will receive a confirmation email or message containing your tracking number.
• This allows you to follow your package’s journey as it makes its way to becoming the center of attraction at your next event.

5. Damages and Issues

• We take pride in our 7+ years of mastery and ensure every package is packed with ingenious care.
• If your order arrives damaged, please contact our creative team immediately with photos of the packaging and product so we can resolve the issue to your ultimate happiness.