Refund and Return Policy

Booking deposits

Bridal, portrait, festival and group mehndi bookings are confirmed with a deposit. The deposit is non-refundable, because we reserve that date and time slot for you and turn away other bookings for it.

Rescheduling

If you need to change your date, let us know at least 48 hours in advance. We will transfer your deposit to a new date, subject to availability. Wedding season dates fill quickly, so please contact us as early as you can.

After your service

We follow the design and preferences you choose during application. Once the service is completed, no refunds are issued.

If something isn’t how you’d like it, please tell the artist during the session so it can be adjusted while the henna is being applied.

The final colour of mehndi depends on skin type, body heat and aftercare, so the depth of the stain is not a reason for a refund. Our guide on how to make mehndi colour darker and last longer will help you get the richest colour.

Mehndi designing courses

• Course fees: fees for all our courses are non-refundable once the course has started.
• Missed sessions: if you cannot attend a scheduled session, you can make up the missed hours within the course duration.
• Materials: fees may include professional materials used during training. These cannot be returned or refunded once used.

Organic henna products

Our henna is 100% premium and organic, freshly prepared for rich stains. Because organic henna products are perishable, we do not accept returns or offer refunds once a product has been shipped or picked up.

Damaged or incorrect items

Every package is packed carefully. If your order arrives damaged or you receive the wrong item, contact us straight away with photos of the packaging and the product, and we will resolve it. See our Shipping Policy for delivery details.